ADT
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ADT

 3.9/5 (531 ratings)
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ADT

About ADT

ADT provides home security and alarm systems with features like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed systems available with top-of-the-line equipment for intrusion detection, video monitoring and smart-home automation.

Overall Satisfaction Rating

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Pros

  • Variety of products
  • Reliable service
  • Smart-home connectivity
  • Six-month money-back guarantee

Cons

  • Limited video capabilities
  • Installation cost

Bottom Line

ADT offers customized alarm and security systems with smart-home automation features and 24/7 monitoring. With ADT Pulse, the system can be connected to Amazon Alexa and your smart-home devices.

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Rated with 5 stars
Verified

ADT's customer service is great. My understanding of what I was getting was awesome. I like the security of knowing my house and personal belongings are protected. Also, the addit...

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Rated with 5 stars
Verified

… Having the system makes me feel more secure in my own home because you don't know what's going to happen. I like it good and I'm happy with ADT. The cameras were not in the pack...

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How does ADT work?

Once you activate your ADT alarm system, it can report a notification, such as a crossed motion sensor, in any monitored zone within your home. If a sensor triggers, the system transmits a signal through a landline or cellular connection. ADT monitoring centers receive this alert and begin coordinating a response until the threat is over.

You can arm ADT home security systems either directly on the control panel or through the ADT app, ADT Control. ADT Control gives you instant alerts of activity, access to live video footage and control over your entire system, including smart locks, smart lighting, climate control and your security devices.

With the ADT SoSecure app, users can alert family or friends of their location or send an SOS for emergency response.

Monitoring requires a three-year agreement, and termination fees apply for breaking a contract.

If you like the idea of professional monitoring but don’t want to sign a contract, check out Blue by ADT, a DIY option.

ADT prices

Monthly costs for ADT home security packages range from $28.99 per month to $57.99 per month. Equipment costs range from $599 to $1,049. If you don’t want to pay upfront, financing costs from $9.98 to $17.48 per month for 60 months. Installation fees range from $99 to $199.

You can choose from several ADT home security system packages, including:

  • Essentials: For around $36 per month, you get three window and door sensors, an infrared motion detector and 24/7 professional alarm monitoring.
  • Total Protection: For around $44 per month, you get everything included in the Essentials package plus Safewatch Cellguard, which lets you connect the system through a landline.
  • Premium Protection: For about $56 a month, you receive everything in the other packages plus ADT Pulse, which includes home automation. You can monitor and manage the system and smart devices through the app.

For more, see how costs compare for ADT vs. Vector, ADT vs. Xfinity, ADT vs. Cove and ADT vs. Guardian Protection.

ADT equipment and technology

ADT customers can customize their home security packages with additional equipment. Some of ADT’s most popular home security equipment options include:

  • Wireless keychain remotes: The ADT key fob is a convenient, one-touch system that lets you arm or disarm your home security system. This device features simple, easy-to-understand icons that help reduce false alarms. The remote also includes a panic button that communicates with ADT and local emergency services.
  • Entryway contacts: These sensors detect when someone opens a door or window while your system is armed and alert you via text message.
  • Security cameras: ADT security cameras come in both indoor and outdoor configurations. The indoor cameras work in low-light conditions and provide live or recorded video, which lets you check in on your family or pets. The outdoor cameras send clips automatically when they detect motion and work well even in low-light conditions or adverse weather like rain or snow.
  • Google Nest Doorbell: ADT uses the Google Nest Doorbell, which lets you answer your doorbell from virtually anywhere. Whether you’re home or away, the video doorbell function on the ADT mobile app lets you view who is on your front porch in real time. These devices feature clear, high-definition video with dewarping technology and two-way audio.

ADT security FAQ

How long does it take ADT to install?
ADT offers quick, professional installation to ensure your equipment is set up properly. Depending on the size of your home, it could take less than an hour. Larger homes could take a little longer. Here’s what you can expect from the installation process:
  1. To prepare for your ADT home security installation, ensure your home has power, a working phone line or Wi-Fi connection and accessible outlets near potential camera locations.
  2. On the day of the installation, technicians arrive to set up your system. For hard-wired setups, installers run wires through the home to each device and sensor, including all door, window and motion sensors.
  3. The technician will walk you through how to use your ADT home security system so you’re confident you’re using everything correctly.
  4. Once the equipment is in place, personalize your protection with customized alerts, video monitoring and emergency alarms.

Professional ADT installation costs start at $99 and vary based on the monitoring package, equipment and features you select. ADT offers a 90-day warranty following the installation. During that time, any necessary service comes at no charge.

Can I add cameras to my ADT system?
Yes, ADT offers indoor and outdoor camera options. You can view camera footage live if you want to check on your home or office.

You can add cameras to your ADT system as long as you have ADT Pulse. If you don't have a plan that supports cameras, you need to upgrade your service. You must add cameras one at a time, but your security system can support up to 10 cameras at any given time.

Video monitoring rates vary per month depending on the plan you select.

Do ADT cameras record all the time?
ADT’s security cameras can record continuously or only when they detect motion.
Are ADT prices negotiable?
Sometimes. You can negotiate a new monthly rate regardless of how long you’ve been an active user. For example, customers with longevity can request a loyalty discount that may lower their monthly fees.
Does ADT replace batteries?
Yes, ADT offers several battery replacement options, including a self-service option. It has a battery identification page on its website that helps you find and order compatible batteries as well as review instructions for installation.
Do I own my ADT equipment?
It depends. In the event that you terminate your contract with ADT, you keep some equipment, such as the ADT control panel, but not everything.
How long does ADT backup battery last?
The backup battery for an ADT-monitored security system lasts up to 24 hours after losing its connection to the power grid. You should keep the backup battery charged in case you need it as a power source.
Do you need a landline for ADT?
ADT systems can work with or without a landline.
Can I use my ADT equipment with another company?
Maybe. Some other home security companies can reprogram existing control panels to work with their monitoring systems. However, it's worth asking about specific items before you purchase additional equipment in case you ever choose to terminate your ADT contract.
How long are ADT contracts?
ADT contracts are typically 36 months for the monitoring agreement and 60 months for financing equipment.

Is ADT worth it?

We think ADT is worth considering if you want a professionally monitored home security system. People nationwide trust ADT, and it's an industry leader in security monitoring.

ADT offers several products and solutions to help protect homes and families, including an easy-to-use mobile app that sends text alerts and lets you control everything from your mobile device. Plus, the technology connects with smart-home devices for convenient automation. For more, see how ADT compares against our top picks for smart home security systems.

ADT Medical Alert is also available for older adults who want to feel safer at home and worry about falling or medical emergencies.

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Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2022

I have two systems ‘cause I have two different houses. I added my second house to the ADT system. My first system, we've had it for a couple of years now. I just upgraded it at the beginning of this month. The tech was really good, nice and knowledgeable. Was easy to talk to. The big feature that was new with the ADT Control compared to the ADT Pulse was the touchscreen control pad, which is awesome. Then also the cameras. The cameras were 10 times better with ADT Control than they were with the old ADT Pulse. They were bad on the ADT Pulse. Plus, it has the capability of two-way conversation through the cameras. Which is awesome when you have kids at home and you're like, “Go to the bus.”

We always had an issue with the ADT doorbell never wanting to connect, always bombing out. So with this one, they brought the new Google doorbell. So far, it's been really nice. The only downfall is that I have to have another app to be able to access it. It's not run through the ADT Control app. I have to run it through the Google Home app.

I'm paying for two houses and they combined both the monitoring under one payment, which is awesome. But then I have two other payments that are coming out randomly throughout the month that are for the installation payment or for the actual equipment itself. When they told me, with the package, that it’s going to be automatically all rolled up into my monthly payments, I was like, “Cool.” So on this monthly payment, I expected an additional 20, and on this one, I expect an additional 10.

But when I talked to the lady from customer service this morning, I was like, “Why is it showing in my system three separate payments?” She said, “These are flexi payments on this one and flexi payment on this one. They're gonna come out on these dates.” So through ADT right now, I have my monitoring for both houses on one bill. Then I have turned around and I have the flexi payment for one house on another bill that comes in on the middle of the month. Then I have another flexi payment that comes out at the end of the month, instead of having it all combined under one payment.

3 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 29, 2021

    We had two different people that had different systems, one was my daughter and one was my daughter's best friend. SO, we called and set up an appointment to talk to both groups. One of them was ADT and they gave us a price that was competitive with the other group’s offer and the gentlemen representing the sales in both companies were both very good. But there was something about the product itself that had us go with ADT. Their rep also negotiated a price which was a tad bit better. It wasn't a large amount of money, but we liked the fact that he was working with us. The other guy just said, “This is it and that's all we do.”

    So far, I feel comfortable knowing that my security system is in place and that all the elements of it seem to work to the best of the ability of them to work. Everything seems to be satisfactory and we haven't had any difficulties with our ADT system. But right after the install, the camera wasn't working at the rear of the house. They scheduled to come out and they came out fairly promptly. There was something wrong with the wiring but a guy came out and got it right. He was excellent. We'd never had a system before, so for us, there seemed to be an ease of understanding what was going on and utilizing the system. I also really like the panel inside the house versus the phone app which has worked very well. If I pull out of the driveway and I forgot to arm the system, the phone app allows me to stop at the corner and "Arm Away" after I've left.

    Aside from that, I appreciate the customer service of all three people that we've dealt with at the home, the salesperson, the installer, and the guy that came to fix the wiring. As a consumer of anything, I appreciate when the provider listens to what the customer’s saying and works with that. When people tell you, “Well, this is this and da, da, da,” and they don't listen to what you're asking questions about or telling them, I find that very off-putting. But ADT's reps were very cordial and everybody listened.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 20, 2021

    We had trouble getting a sales rep to our house. He wanted to do everything over the phone and kept trying to reschedule our appointment four times. We live an hour away from Tucson, Arizona. He said he could just look at your house via Google and try to give us an estimate that way. That really pissed my husband off. We're in the military and we expect the very best at all times. Not everybody can give it but this dude was telling us he was prior military too. I called and wanted to speak to somebody higher up than him because I didn't want to deal with him anymore. It turned out that he's the regional manager. That was really bad.

    We just couldn't wait for him to get here, look at our house and everything that needs to be done then just get out. He needs to find a different job or he needs some coaching. We were appalled. We are consumers and we want this product in our home. I tried to go to management about this but it didn’t go any higher up than this regional manager. ADT didn't want to give me information so I was not happy about that. I kept getting transferred. I was ready to drive to the Tucson, Phoenix office because I was like, “I don't want this guy who seems like he's very complacent in life, that just doesn't care, to go into my house and try to sell me a security system when my husband’s a cop, and he's in the military.” It did not sit well with us.

    Thankfully, ADT sent some guy who came in to do the install and he was great. He went over everything and he sat down with us. He is a great employee for ADT. The system has been nice and we've enjoyed it. I have to be here by myself until February so it makes me feel safe, which is the most important thing. We had another tech come out and he was great too. He came right away and installed the thermostat. Other than the sales experience, my husband and I are very pleased and we’re glad that we went with ADT.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 22, 2021

    When I called up and talked to on the phone with ADT about six weeks in advance and let them know that we had a closing date on the 22nd and be moving, the person told me to leave the equipment there. But when I went to visit the house, I had a choice. I could have taken my equipment. Now, I ended up with this $11 equipment bill and I've lost my equipment. The other people called me because they started messing with the system, and it went off.

    ADT called me and asked if I kept the system alive for 30 days. I told them no as we were out of there. They asked what they would do, if call the police, or hit an emergency for the police. I told them it was up to them. No matter what they do, it will be wrong because they can't communicate with the people. The people will be upset because it's a false alarm, and ADT couldn't check, and because they didn't check if there really was something, it could be possibly a liable lawsuit. I've insured doctors' hospitals, and malpractice coverage, so I thought that was a big mistake by the company because they're open to liable and they should just confirm that the client is leaving and turn it off.

    Then before, I was paying $32 a month. Now, I'm paying $58 and I have the same amount of charges. I've been a customer since 2012, but I'm not getting credit for that. It was a jump from 32 to 58. It should have been a little more gentle. It should be something in the middle there. The only thing I did was trade two doors for one motion 'cause they were supposed to equalize out. But ADT does everything we wanted to do. I wanted an older system. My wife and I don't like the touchscreens because of reasons of privacy. Our seller was nice enough to get one of the older screens for us, the punch button ones, and I appreciated that very much. The people who came were great. But the person who gave me the ill advice of not taking my equipment with me has cost me some money.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 23, 2021

    I liked how promptly and quickly ADT came to my mom's house. They had a technician in our area. So he came and sized it up. He made sure of what we needed and it all got installed. It was very easy. She’s using the keychain idea to arm and disarm the system. I like that too. Recently, I put in a system for my mom and the salesman was very kind. The first installer came out Tuesday but the window glass things did not work. Then another person came out and he installed two that did work. Early on, I told ADT that when the alarm goes off, I want my system to call the police first and not me. But when I called the 1-800 ADT number yesterday, the lady said, “Well, no, we've got your phone.” She had a hard time understanding what I wanted to do. I said, “Ma'am, all I want to do is that if that alarm goes off at my mother's, I want the police to be summoned first. And then, you call me. And then, if you want to call my mom as a third contact, that's fine.”

    Overall, I like ADT. We've had the service for 25 years. The batteries are fairly easy. The hardest thing is that the system that I have in my house is an older system. I've got kind of the older and newer motion detectors. The older one is a little more finicky, trying to take it apart. But the newer ones are a lot easier. The batteries last a long time. I'm the happiest when I know that when I leave the house and if something happens, somebody is coming. I had accidentally set my alarm off and the police came. I forgot to get a hammer and then I went downstairs and raised the garage door. Then there was a high-pitch sound and I realized the alarm was on. Before I knew it, the police were here.

    The reps at ADT are very professional. They listen to my needs. The last technician that came to take care of the glass breakers in my mom's house, I asked him a couple of scenarios there. He said, “Well, that's a good point.” He said, “Let's do this. Let's put one thing there, like a glass breaker, we'll put a motion sensor here. And that way, it's got your mom covered on that back-end of the house.” I told him I liked that. I've recommended ADT over the years to several people. There's a lot of outfits out there, but we’ve been happy with ADT. They're nice and neat. I like how they matched the color. Like we got white trim and they got white, and they also got brown if you got wood. That's a nice thing to have. They're not noticeable, so I like that. All is good as long as it works. So being concealable is great.

    4 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: July 11, 2022

    Went with an ADT system as our builder's local guy didn't offer the same service or prices or equipment. Had to first deal with the salesperson, who did a good job explaining the equipment, but he did not offer any upgrades to the newer Google devices. Once he did his job, he was out of the picture and never again responded fully to questions asked of him.

    The tech was nice enough to come to the house twice, instead of the usual one time to install the wiring. There was an issue with the build process and the city inspector that required him to do initial setup to pass the inspection, but he couldn't set up the equipment until the second visit when we had the keys to the house (the builder would not let us set up the equipment before we had the keys). Again, he was nice about everything and at the second visit it was he who showed us the new Google devices. We upgraded to those and asked why the salesperson didn't say anything about them. The tech didn't have an answer to that. Once set up was done we thought all would work as intended.

    While mowing in the backyard and once a week, the backyard camera did not send alerts to my phone or email account. I contacted ADT who sent a third guy to the house. He explained that the cameras only detect and send notices up to 16 feet away. What? So, why didn't the tech, the second guy, explain that when setting the system up. The doorway on the back of our house is beyond 16 feet so this camera becomes useless for home security. To add another camera, we were told that now the house is complete and to run wires and such would be rather expensive and difficult to do.

    That is a form of misrepresentation! When talking with the second guy and explaining where we wanted cameras and why - we were not told of this 16 foot limit. The third tech, by the way, was sent to us when going through ADT. He left his name and number and said if anything came up to text him. When the camera in the backyard STOPPED WORKING we texted him. A couple of days later, we texted him again. A couple of days later, we texted him again. Only going through ADT Facebook did he respond. He said he was on vacation and the timing of our texts was such that he was away. He could have texted back and said he was on vacation and would get back with us on a certain date.

    He came to the house a second time and futzed with the backyard camera to get it working again. He said that it might be a bad camera and asked us to watch it for further problems. He said if it needed replacing his recommendation was to upgrade to a Google camera that should be out by the end of July. We talked about those cameras and he was supposed to find out when they were available for us and a price. He also was to let us know if we'd get some type of credit for our current cameras, just two months old.

    He never contacted us back. He was texted asking about this. Nearly a week later and we texted again. No response! Was he on vacation again? Who knows! Maybe he doesn't respond to texts, like he suggested we use to contact him. The backyard camera is still not right. There are times we are in the backyard, within 16 feet, and are not sent alerts to movement in those areas.

    Our take on ADT is the communication up to the time of installation is good, but they do not fully tell customers of limitations with their equipment. Once a system is in place they seem to forget or ignore the customer. They've got their money! They get their monthly fee! They forget about customer service. We're in a development where new houses are still being built. We've had a few of the new homeowners, waiting for their houses to be finalized, stop by and ask us questions. One of the topics is our ADT system, based on the sign out front. We have not and cannot endorse ADT based on our experience and we've told future neighbors the reasons. Whether they choose ADT is their choice, but we bet they won't.

    Even the builder, at the time we said we were going with ADT instead of his local guy, tried talking us out of it. He cited some reasons and we brushed it off as ADT is a national company and his guy is a one-shop business. The owner is in his 70s and how much longer would this company be around. Plus, as mentioned above, ADT offered some things this local guy didn't. Did we make a mistake going with ADT, despite hearing concerns from the builder? Yes, probably!

    ADT response

    We're so terribly sorry to learn of this unacceptable experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 9, 2022

    This is the absolute worst company for home security. We have never had reliable service with our cameras and have spent countless days on hold with customer service and/or having technicians attend at our home to swap out equipment. We tried without success to get out of our 3-year contract because we have held up our end of the contract in good faith but ADT has not. They have refused to upgrade or fix our system at their expense and wanted us to pay out the balance of the contract to be rid of them. The last customer service rep I spoke to insinuated that as part of their services work that I should be satisfied with that as them honoring their contract. I would never recommend ADT to anyone. We pay around $60 monthly for basic monitored system with 2 cameras that work intermittently. Buyer beware!

    ADT response

    We're so terribly sorry to learn of this unacceptable experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 9, 2022

    ADT increased monitoring cost 9.3% in June 2022 and 34.2% in July 2022. I will cancel service after 24 years and install Amazon IP auto alarm dialer for self-monitoring. There should be a law against price gouging disabled veterans!

    ADT response

    Hi Edward- Thank you for your service. Give us a call at 1 800 238 2727. We'd love to discuss your rate with you.

    - Mazen

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    Rated with 1 star
    Verified Reviewer
    Original review: June 30, 2022

    ADT are extortionists and thieves. Please don't ever enter into any contract with this company. They will lie, steal, cheat and ultimately provide a horrible service with a horrible product and refuse to stand behind any of it!

    ADT response

    Hello Ron. We're sorry to learn of this experience and for the frustrations its caused. We would be more than happy to look into this further and assist. Please send us a copy of your review/concern, along with the phone number and address where the service is located to AlwaysThere@adt.com. Thank you.

    Be the first one to find this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer Verified Buyer
    Resolution response: June 30, 2022

    Pleasantly surprised to get such a quick response from ADT because of this Consumer Affairs review. I got a next day technician to come out and check my system. Joe was very knowledgeable about my system as he checked it out before he arrived. He took the time to explain my sensors, help me with my settings and added a better security feature to help with the sensor problem on my back window. For me, I feel like I now have that added security with this system .

    Original review: June 29, 2022

    I was impressed by the fellow that came by to talk to us about ADT and we went with it. Upon doing my checking, I was thinking that what we were getting was standard but it was something that was going to be necessary. We got a fire alarm, a motion detector at the end of the hallway, and sensors on the front and back door and on our window in the den. Then, we got a free doorbell camera and an outside camera at the back door. I thought this is gonna be great. The other companies were offering what we got. We're paying a little bit every month for the equipment, but I'm thinking that ADT is a larger company and we're going to have better quality equipment. Unfortunately, it's not necessarily the case in some respects.

    When the installer installed the doorbell camera, he knew how our original doorbell was wired and that this camera was going to need more voltage. Also, the doorbell rang constantly. We were trying to call people to ask how do we turn it off. It was constantly going in the middle of the night. We ended up having to get an electrician to put in a new adapter for the doorbell and rewire it. And because it sits so far in, we had to pay more money for something that we're really not getting used to. It's not as advertised. Also, the doorbell camera doesn't pick up anything, nor do the sensor and the driveway camera. But this one camera that we have inside our house that we got from BestBuy last year picks up sound and it's in color. Because we have that camera in our front window, we can tell that someone was coming on our porch. If I had the option now to go back to my regular doorbell and have that taken off, I would.

    The outside cameras are great in the daytime but at nighttime, not so much. Then, the sensor in our large window did not go off when we opened the window. When we open the door, the alert will say, "front door" or "back door", and it should have said "window" but it didn't. The installer only set the sensor to one side so you can open the window to the outside. It's unfortunate that we're paying and we're in a contract for that. Our installer left garbage all over as well - the boxes and the equipment. We ended up cleaning up after him. I'm very disappointed with that whole process.

    I've reached out to ADT but I didn't get the response that I expected. One lady talked to me for about 15 minutes and promised that she would see what she can do, especially for the electrician. She was going to check if she could get the sensor repositioned on the window. But there was nothing. I called back and nobody had any notes from the phone call. The one person that responded was the salesman. He was the one that told me about the electrician, who to call, and how to get it readjusted so it wouldn't constantly buzz. He apologized for the garbage and said that he was going to speak to a supervisor. But that's about it. We went with such a big company thinking that they've got this down and they've got the experience but unfortunately, they don't.

    ADT response

    We're sorry about that. Are you still experiencing any issues? if you are, may we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

    Thank you,

    - Mazen

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    ADT Company Information

    Social media:
    Company Name:
    ADT
    Year Founded:
    1874
    Address:
    1501 Yamato Road
    City:
    Boca Raton
    State/Province:
    FL
    Postal Code:
    33431
    Country:
    United States
    Website:
    www.adt.com

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