CarShield

I requested review of a claim made by a Jag dealership. I felt that something was amiss from their call explaining the diagnosis. They failed on even simple issues, neglecting to install new wiper blades as I requested. Worse still, they didn’t didn’t even offer me the choice to buy repairs. CarShield declined the claim and Long story short: the diagnosis was incorrect on both of my issues! CarShield realized that they were given 2 conflicting reports which caused them to decline. I would have put the repairs on my credit card and been furious when it wasn’t fixed.

Well, where to began... As a newly single parent and prices skyrocketing everywhere, vehicle repairs is something I did not want to see at any given point yet what is man made will fail so here I am facing a bill larger than my rent (nearly 3x over) and I was just into my 2nd week of starting my new career. I had not even gotten paid from my new job and was just living off of my unemployment. I was still making sure Car Shield was getting paid even though I had my doubts and I had a little one to provide for. I heard of scams before and really didn't stand in the position of becoming broke by being scammed yet again like before with different things. I sat there looking at my little one at the repair shop, N.T.B. and scared on the inside and smiling on the outside.

I called to cancel. When talking to rep. She was persistent in me keeping CarShield. I was in process of buying a new car.. I have no use when buying a new car. I said my payment is automatic and wanted the payment returned. She said CarShield does not give refunds. I ask to speak to supervisor. The supervisor said they will look into it. It's been 3 months since I closed my account.

I need to take my car to a shop to have them check out a loud roaring grinding noise while I was driving. When I picked up my car they had put a brand new transmission in it ran new front wheel bearings but the loud grinding noise still persist with no explanation. As far as my service with CarShield was great the mechanic was really nice but I still have a problem with my car and I’m not willing to continue this goose chase and I hate my car now!! ASAP I will trade and get a new car with a factory warranty where I can take it to a mechanic that’s specializes in the vehicle I own and is familiar with it and the time left without a vehicle won’t be a month or better. Trust Carshield to get their part done! But watch who you take your vehicle to!!

On Thanksgiving while traveling from church my check engine light came on. Friday 11/26/21 I took my vehicle to a Firestone located in Columbia SC to get a diagnostic test done. The problem was the cooling system. Thermostat need to be replaced. The estimate for my vehicle (2018 Cadillac XT5) came to $1034.09. While standing at the register I immediately called CARSHIELD feeling somewhat optimistic, until the guy on the phone told me “I’m Not Covered!” Needless to say… I was embarrassed and felt cheated.

We purchased a vehicle mid April 2022. We purchased the CarShield plan, in mid June my vehicle had to be taken in for mechanical work which was supposed to be covered by the plan we purchased thru carshield, however after everything was submitted for approval to do the warranty work carshield rejected our claim, every issue we had was summarized covered by carshield, I'm 76 yrs old on a fixed income and this company scammed me, then they send me a bill after they denied my claim, I called them and told them I no longer wish to use their service, and they insisted that my account would be turned into collections and reported to the credit bureau, my bill was 3700.00 dollars, I had to pay out of pocket.

I was very pleased with the service rendered. The representative was very helpful when I had questions. He explained as completed the contracts. The representative also allowed me to take notes for future reference. Overall, when the call was end with the representative I didn’t have any questions.

It was very good. I enjoyed talking to the women. She was very helpful. And I was pleased with the coverage. I would recommend Car Shield to anyone. Thank you for sending the letter in the mail. I seen on TV but did not have money then this time I was ready to go.

The representative Camilla was very nice and explained very accurately to me. I explained to her my situation that the dealer who has my car and they tried calling your company and expected a call back and never received one. So I contact Car Shield and she told me that the lines are not flooded and they can call now. It was up to the car dealer to call.

I called on Monday & gave the gal my new credit card info, payment was due yesterday, your company put thru my payment on the old credit card, which made me mad. I talked to Erin today & she corrected all of this & apologized several times for this mistake.