Choice Home Warranty

Choice Home Warranty

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Choice Home Warranty
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Written by Jessica Render
Edited by Jon Bortin

About Choice Home Warranty

Choice Home Warranty offers two protection plans and multiple add-on options to protect against unexpected home system or appliance repairs and replacements. Both plans cover household items regardless of age. Customers can make claims 24/7 through the online account center or by phone. Choice Home Warranty plans are available in all states except California and Washington, but it has partnered with a company to provide Choice Home Warranty-branded products in California.

    Overall Satisfaction Rating

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    • Optional roof leak coverage
    • No transfer fee
    • 24/7 customer service
    • No home inspection


    • $500 roof repair cap
    • Not available in all states

    Bottom Line

    A Choice Home Warranty plan can provide budget security and peace of mind for homeowners and can make your home more attractive to potential buyers, especially if covered major systems and appliances are older.

    Top Choice Home Warranty Reviews

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    Rated with 5 stars

    … I was pleased with the service and repair getting completed so quickly. I was also very satisfied with the electrician. He was friendly and knowledgeable. He wore a mask without...

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    Rated with 5 stars

    Service was quick and he fixed the problem immediately. He was polite and nice. I would recommend him to anyone. Our deductible covered the part and labor. We were very pleased wi...

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    Choice Home Warranty plans

    Choice Home Warranty has two coverage plans, the Basic Plan and the Total Plan, and add-on coverage you can use to customize your home warranty. Coverage usually begins 30 days after enrollment (unless you can show proof of prior coverage showing no lapse), and policies typically last one year.

    Basic PlanTotal Plan
    Heating system
    Electrical system
    Plumbing system
    Plumbing stoppage
    Water heater
    Whirlpool bathtub
    Oven, range and stove
    Built-in microwave
    Garbage disposal
    Garage door opener
    Ceiling and exhaust fans
    Air conditioning system
    Clothes washer
    Clothes dryer
    Basic Plan
    Basic Plan

    All information accurate as of publishing

    After choosing between Basic or Total, customers can add any or all of the following optional coverages:

    • Pool and spa
    • Well pump
    • Sump pump
    • Central vacuum
    • Limited roof leak
    • Septic system
    • Second refrigerator
    • Septic tank pumping
    • Stand-alone freezer

    Choice Home Warranty cost

    Choice Home Warranty prices range anywhere from $46.83 to $54.75 per month.

    Most plans from Choice Home Warranty have a flat $85 service call fee per claim. You pay this fee to the service provider who comes to your home. If the cost of a repair or replacement exceeds the coverage limit, the customer is responsible for paying the difference.

    Choice Home Warranty refunds your fees if you cancel within 30 days, minus any service costs (unless these charges are prohibited by your state’s laws). If you cancel after the first 30 days, you’ll receive a prorated refund for your agreement fees minus any service costs allowed by your state’s laws. You’re also responsible for a $50 administrative fee (or a lesser amount based on state law).

    Choice Home Warranty exclusions

    Choice Home Warranty plans cover all components and parts of certain appliances, such as washers, dryers, dishwashers and garbage disposals. Other appliances and all systems, including air conditioners and water heaters, have coverage exclusions. It’s important to read the service agreement thoroughly so you understand what’s covered before you sign up.

    Choice Home Warranty has a $3,000 cap per 12-month period on most covered appliances and systems, though some systems and appliances have lower caps. Some notable exceptions are:

    Covered item12-month cap
    Roof leaks$500
    Septic tank plumbing$250
    Septic system $500
    Trash compactor$500
    Well pump$500

    Be sure to ask about coverage limits for any items you’re concerned about before purchasing a service plan.

    Like many other home warranty companies, Choice Home Warranty won’t cover any preexisting conditions, whether known or unknown, or any failures caused by misuse, abuse, neglect or physical damage. Ultimately, it’s up to the company whether a covered system or appliance is replaced or repaired.

    Choice Home Warranty claims

    If you have a contract with Choice Home Warranty and need to file a claim, follow these steps to request service:

    1. Call or log in to the online account center to request service as soon as you notice a problem. You can make a claim online or call 24/7.
    2. Choice Home Warranty will begin contacting service providers within four hours. It will let you know the contractor’s name and phone number and the appointment time — usually within 48 hours.
    3. The contractor arrives for the appointment and repairs or replaces the system or appliance. You pay the service call fee of $85.

    If your claim is denied, you can ask for Choice Home Warranty to review its decision. The company may ask for maintenance records as part of this review.

    Choice Home Warranty may deny a claim if the problem is determined to be a preexisting condition or the result of misuse, abuse, neglect or failure to maintain the appliance or system according to the manufacturer’s directions.

    Choice Home Warranty FAQ

    Does Choice Home Warranty require a home inspection?

    A home inspection is not required to get coverage from Choice Home Warranty.

    What is not covered under Choice Home Warranty?

    Choice Home Warranty does not cover the following:

    • Known or unknown preexisting conditions
    • Routine maintenance or breakdowns due to neglect, abuse or physical damage
    • Items still under warranty by a manufacturer
    • More than one of the same appliance or system (with some exceptions)
    • Specific components and parts of certain appliances and systems
    • Permit fees
    • Other exclusions noted in the contract
    Where is Choice Home Warranty available?

    Choice Home Warranty is available in all states except for California and Washington. The company has partnered with Home Service Club of California Insurance Services to offer Choice Home Warranty-branded products. These products are sold exclusively through Home Service Club of California Insurance Services; Choice Home Warranty is not licensed by the California Department of Insurance.

    Is Choice Home Warranty any good?

    Choice Home Warranty customers who have left reviews on ConsumerAffairs are generally satisfied with the company’s service, with many people praising its representatives for their knowledge and level of customer service. Other customers were pleased by the quick response times and competitive pricing.

    “They were very easy to work with and gave the best pricing for home warranties when I was shopping around,” a customer from Arizona said. “Also, they offer pretty much everything else other companies offer for a lower price.” However, the Better Business Bureau does note that the Arizona attorney general filed a lawsuit in 2019 alleging the company made false promises to customers.

    Overall, we think the company is worth considering if you decide you want a home warranty. Choice Home Warranty has comparably lower starting costs for plans than some other companies. It also offers occasional specials, like providing the first month of coverage at no charge. Most verified complaints appear to be about claims disputes, which is common among warranty companies.

    Choice Home Warranty video reviews

    choice home warranty video review
    Cindy: Hi, my name is Cindy, I live in Mississippi and I got a home warranty to protect my home in case of anything if anything broke down. I chose home warranty on a recommendation from the gentleman I bought the home from. One of my choices was American Home Shield. I did have a friend that had them that had some bad experiences with them. So I just wanted to go with the company that someone had used before and was happy with it. I went over the phone to set up my home warranty. They had two options for me. There was one that was a limited coverage. The second one was a VIP that covered all of my major appliances. Very easy to do. The operator was very helpful to me and explained everything me. So I believe that I made a good choice with the Choice Home Warranty. Working with the people at Choice Home Warranty has been very easy. I had to file a claim on my air conditioner and everything is done online, very self-explanatory. They were able to get someone out right away. So it was a very good experience. A second time that I had to call them was for a hot water heater. And when they could not find somebody within say a 24 hour period, they gave me the option of finding someone else myself. So that is what I did. And again, everything is done online. The man that was doing the service had to log on and give them the information. So it was a very easy process as long as everybody went through all the steps correctly. My choice using the home warranty has been worth it. I have fortunately have not had any major issues and hopefully I won't, but I am glad that I chose to get this home warranty. Just makes me feel better if I do have a major appliance go out or my air conditioning.
    choice home warranty video review
    Regina: Hi, my name is Regina and I live in Georgia. We own a rental property in Panama City Beach, Florida, which is about a six-hour drive from here. So, it's impossible for us to be there frequently to make repairs and to check on things and make sure they're working well. I was involved with another home warranty company that really wasn't fitting the bill for us and I had just ended a contract with them when I received an email from Choice Home Warranty offering these services at a great price. When I read my email and I saw the services that Choice Home Warranty was offering, I honestly thought it was a little too good to be true because I had been burned by this previous company. They said, you know, they made all these promises, but when it came down to it and I started to use their services, it was almost like an insurance company when they raise your premiums. Each year, I had had them for a couple of years, and it seemed like each year, the price was getting higher and the services were getting less. So that was the reason why I decided I didn't want to continue with using their services. But when I called the representative at Choice, I even said to him, you know, it kinda sounds too good to be true. The price is really much less than, you know, I would expect it to be, and we spent about an hour on the phone and we went through the plans, and we went through my needs in our condo and the types of appliances we had, the type of building it was, what kind of air conditioner we had. They were very thorough, and it was just, um, when I hung up, I said, okay, I'm gonna try it. And I tried it because the representative also said that I could cancel at any time and on top of that there was a special offer of, like three free months if I signed up. So I said, what do I have to lose? So I did, and I'm really thankful that I did. The application process was almost seamless. When I had the representative on the phone, he was going through the plan options with me and I was kind of trepidatious about re-signing with any home warranty company because I had such a bad experience with the previous one, and as we went through the coverage plan, I was asking him, well, what about this type of appliance, and it's, you know, five years old. Every question that I asked, basically, he had a yes answer to. So, I was still a little leery about that and I decided, okay, since you're giving me such a great price, and at the same time, he was also filling out the application online for me, and then sent me an email to prove it, to verify and approve all the information and I said, well, since he, to myself, that since you're, he's giving me such a great price and they're saying they're covering all this, you know, all these appliances that I have and he also did go through a list of providers in the area, and I happened to know a few of them, and I was really quite shocked that he, they had as many providers as they did, because the other company really, as I had mentioned, did not. So, he made it really hard for me to say no. I decided to sign because he also said that I could cancel at any time and there was no, you know, extended period where I'd have to pay for a year in advance and then lose that money if I decided to cancel. So I decided to go ahead and accept it, and I, it was just absolutely hard to say no to them, and I'm happy I didn't. I'm happy- I'm very, very happy with the service of Choice Home Warranty. The customer service that I've received from Choice Home Warranty has been excellent. I've only had to actually get on a phone with them twice because I had questions regarding whether or not they could switch provider to one that I recognized from one that they had assigned to me, to one that I had recognized because I've had previous experiences with them and I liked them, and it was no problem. They said, sure, no problem. We'll let them know. We'll let the original provider know they don't have to go and we'll get the other provider to do it for you. And they did. And other times, I could go online and simply, type in that I needed service, and set up an appointment that way, and then I would get an immediate email back confirming that they received my request and they were gonna let me know when somebody was assigned, and usually it was within minutes of my request online. So, their service has been great. I have no complaints whatsoever. I truly believe that what I paid for my Choice Home Warranty service was well worth it. Over the past year or so that I've had their plan, I've used them several times and just knowing that they care, and the providers care and wanna do the job well gives me a peace of mind, and peace of mind is worth everything. I've literally had a provider stand over an appliance and FaceTime me from Florida, to show me what was going on and that has never happened before with the other home warranty company. So the providers really wanna work for Choice Home Warranty, it seems. They really wanna do a great job. That gives me a peace of mind and I feel well taken care of. So, yes, for the amount of times that I have used them over this year and a half or so it's been beyond worth it. It's great.
    choice home warranty video review
    Doug: Hi. My name is Doug and I am in North Carolina. What put me in the market for a home warranty plan was our realtor friend, when we bought our house, gifted us a subscription to a home warranty plan and we kept it for the first year and found it to be quite useful. And we stayed with that company for several years until we had a disagreement about some things that they said the contract held and did not. So, we changed over and my sister-in-law recommended Choice Home Warranty and we went with them and been with them ever since. The alternatives that we considered, they were only, there was only one and it was to stay with the previous company we were with and that was completely out of the question after we had a disagreement on procedures and again, my sister-in-law recommended Choice Home and we went with it. The ease of options were fairly simple. I didn't have any difficulty trying to navigate through the application process. It was pretty straight forward. The only issue that we ran into was payment options and we had to kind of work around some things to make it happen but we did. My experience with Choice Home Warranty has been sort of varied. We've used the service multiple times and didn't have any complaints until the most recent time that we used the service and it was for our HVAC system. The technician came out, he examined the system, told us that the system was installed improperly and my question to him at that time was, how can the system be installed improperly if it's worked without issue for eight and a half years? And he said it was just installed improperly. It would work but the reason that the HVAC system failed was because it was in fact installed improperly and Choice Home Warranty denied the claim at that time and, I'm a little salty about that, if, to say the least. Choice Home Warranty, I feel was worth the effort for the most part because they did take care of most of our issues promptly, professionally, and again, until we had this most recent issue, we had no complaints with the company.
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    How do I know I can trust these reviews about Choice Home Warranty?
    How do I know I can trust these reviews about Choice Home Warranty?
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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 2, 2022

    I’ve been with Choice for over five years. From the beginning, I chose them because when I did a comparison of the benefits that I was gonna be receiving, I found that they offered a more excellent package than a lot of the other companies and at a comparable or even better price than some of the other ones for what I'm getting for the money. They offer an exceptional package and the rates aren’t very high.

    Someone else was trying to sell me Choice, and I told him that I had Choice, and he gave me a rate. I asked about what I used to pay when I first signed up and it’s gone up. The next thing I knew, I got a link that said that they were going to go back and readjust me down for being such a valued customer. They readjusted me down to the special offer that they were offering people to come in, which was a real cool deal. Especially now that I’m a senior on a fixed income, it's very important to make sure that I keep within my budget and still have access to the services that I need with comfort. It’s hassle-free.

    One of the reasons I chose to do a home warranty is because I'm not a specialist in a lot of the areas that need to be repaired. So, I'm relying on Choice to make those choices and to contract with contractors who are experts in the fields of whatever needs I have. I don't do a lot of follow-up, but I have found that as a rule, the ones that have come out were very professional, prompt, and good in terms of keeping me up-to-date with what they're going to be doing and what I need to do. I have one right now wherein the pilot on my hot water heater keeps going out. Choice has been sending people out and pretty much keeping me up-to-date. Right now, I've got to call them and find out what's going on ‘cause I got two mixed messages.

    Choice Home Warranty has been very beneficial to me in just having the repairs done and having the comfort and assurance that I'm going to have a reliable source. Not only that, but sometimes, you have to be very careful of who you allow to enter in and out of your house looking around. The people from Choice have a track record and they can be tracked and traced and they come with a reliable recommendation. That's really important. I have not had a lot of claims with Choice, but in general, they're very prompt with responses. Originally, I started just calling in with a claim, then they started encouraging people to use the portal online. That means that now I can submit my claim anytime firsthand, and I don't have to wait until they open up in the morning. They're closed in the evening. Usually, they're pretty good with sending out someone that will repair or take a look at whatever it is that that I have problems with.

    I have given Choice Home Warranty several referrals. Because I found that once you have these houses for a while, they're gonna start breaking down just like your body does and you're gonna need some level of expertise in helping you to find and locate reliable sources that you can count on. My son keeps on me to make sure that I get a warranty. Because he's married and I don’t wanna interfere with him and his house every time I need some help. He's the one that strongly agrees with me that one needs some type of coverage.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 28, 2022

      Even though you have some good, skilled vendors, I will not recommend your company because I feel your policies have not made me feel as though I'm a priority. I prefer to talk to representatives instead of online. It is difficult to get through and when l left messages, at least 3, I didn't get call backs. I rate your company poorly because you didn't take care of my business when I needed you.

      1. You declined to fix the seal around the door of my refrigerator ** in October or November 2020.

      2. I called about the water heater in January 2021 at 1408. I was told it would be 7 days before you could send a technician out,, in the dead of winter. I couldn't leave my tenants without hot water. I was forced to go buy and installed a new water heater that costed me over 1,000, while I still paid you a premium. When I complained about the situation. I was told I should have sent in proof of repair but it was too late.

      3. I called about the furnace not holding the temperature at 1408. The tech came and said the filter was dirty, collected his fee and left. He did not bother to investigate further. I had the furnace cleaned and checked again. Within 2 weeks another call was made about the furnace. Which of course cost another tech fee. He came out and said the filter was dirty again. At least this technician searched further to find the inner motor needed cleaning. Of course, you didn't cover that either at the tune of $65 fee plus $225.

      4. I called for service at my primary address ** in December 2021, my dishwasher stopped. The tech came and condemned it. Your solution was to settle the claim by offering me a $250 payment on a machine that cost $899 in every store I searched. When I spoke with the representative I told her that was not an acceptable amount.. I asked to speak with a Supervisor. She refused and said she was it, no one above her. Liar, If that's true, you will be getting many more complaints and perhaps You will be doing another name change. You can't run from bad service. It's unfortunate, that you get these celebrities to endorse your products, do they really know or care that your follow through sucks. I have tried on many occasions to get in touch with that representative about my payout with no success or follow up from her. You still owe me a payout from December 2021 for my dishwasher.. I haven't found any maytag anywhere to replace my washer for such a low price. unless you are telling me to find a used one. That's not what your advertisement protray. I have screen shot this feedback and I am considering forwarding this statement to your celebrities as well as the better business bureau. I thought you were here for me, it don't feel that way. Show me that you value me as a customer.

      5. I called this month for service and the technician came and preformed excellent service. Still not enough to stay or to give you good press.

      Regards Norma

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 21, 2021

      I am always happy with and would recommend Choice Home Warranty for affordability, more options for policy coverage (including full coverage policy options - I am on their largest plan and it has saved me so much money and stress), great customer service representatives over the phone, and oftentimes very, VERY good choice and utilization of contractors for various home warranty issues which are designated on your policy. They by far beat out other home warranty companies in pricing and service... I wish I had switched over a while ago honestly. All of the contractors other than this one in this review, have been fantastic, polite, timely, communicative, knowledge, and they knew how to fix the issues the house had. However, I would suggest that Choice Home Warranty monitors more closely on who they chose to use for contractors. I did have a very poor experience with a contractor through them.

      My appointment was scheduled for Friday, and this guy showed up, unannounced with no phone call or text message, asking if he could collect payment while he was on the phone with someone else so I could barely hear him in the first place. He had no company shirt, I had no idea who he was...and I couldn't even hear him through him blaring his speakerphone call while talking to me. I told him to put it on mute actually and keep to the appointment before having him exit my home. With that said, this is my home, my domain, and I fired him through Choice Home Warranty and requested a new contractor. I cannot have someone just think they can show up as per their convenience like people don't have lives or work remotely.

      Choice Home Warranty was great about the feedback and offers the option to their customer to provide it and escalate if need be so they can voice their concerns and problems. This is a great tool. I would say that I should not have a stranger who at first didn't even identify who he was, who wanted payment 2 days before the appointment and to just "check it out", showing up 2 days early, who just thought it would be convenient for him to knock on my door and ask for payment before our even scheduled day because he had "another house in the area." During this time, I was also on a conference call for work and was interrupted and I quickly ushered him out of the door saying to "stick to the appointment." I did submit this complaint to Choice Home Warranty and they did take care of this issue with tact, understanding, and precision and I am so grateful for that.

      Giving customers an avenue to voice their concerns and provide feedback is very important, especially when a contractor is unprofessional, intrusive, oversteps my domain boundaries, is rude, and unrealistic. I wanted to thank Choice Home Warranty for taking care of this situation appropriately and I am still very, VERY happy with them. Please monitor your contractors for this type of intrusiveness more closely and thank you for providing such great service.

      12 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 7, 2021

      We put a claim in on our air conditioning unit in mid September and it was assigned to Columbus Heating and Air. The unit had stopped blowing air into the house. Columbus Heating and Air stood us up multiple times using the excuse of bad weather, which wasn’t the case at all. When he finally showed up he spent a couple minutes at the outside unit and then told us it was completely out of Freon, which had just been filled the previous month. He said he was going to put in a request for a leak check. Whatever he put in was approved and we went through the process again of him pushing us off. We ended up troubleshooting the issue ourselves waiting on this guy and had cool air blowing in the house again but still wanted it checked just to make sure nothing else was going on with it.

      When he finally came back the second time, he went to the unit in our upstairs, took pictures of rust on the overflow pan, and left. There was no checking for a Freon leak which is what we thought he was coming back to do. That night I received a message from him saying that the warranty company had approved a whole new AC system. We were going to have to pay $1300 out of pocket. That’s when we requested a second opinion and another company come check it. Columbus Heating and Air then contacted me, asked if we had requested someone else, and then said all we needed was a new evaporator coil and not a unit. That was clearly another lie. Nothing had been discussed with us.

      Hughs Heating and Air came out, thoroughly checked everything, discussed everything with my husband and came to the conclusion that our thermostat had just gone bad. That was what we had troubleshooter and fixed waiting on the other guy. The unit was and is back to working normally. The technician from Hughs stated that he had been out to multiple customers home within the last couple weeks that Columbus Heating and Air had been at and was hearing the same stories. The units are working as they should but that guy wants to replace everything. Columbus Heating and Air is doing nothing but ripping customers of Choice Home Warranty and the Warranty company themselves off. He’s a fraud. He will never step foot on my property again. Hughs Heating and Air is fantastic though.

      16 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 27, 2021

      Mike was the one who diagnosed my hot water heater issue. He also pointed out certain issues to be aware of while in my laundry room such as adding some support braces for the pipes to the ceilings as well as pointing out a possible kink in the gas line hose connector to my dryer that Lowes did a couple of years back when replacing it w/ the one I bought from them.

      He pointed out & warned me to replace or cover the gas boiler metal box that attaches to the flume that takes away the carbon monoxide since there was an apparent drip from one of the pipes above it. It is quite rusted & corroded to the point that any nonsignificant pressure could rupture & open up any time opening which would be dangerous. He mentioned it's likely such a small leak that it is a drip here & there perhaps during the winter time when the boiler is on, but it adds up over the years. He highly recommended I place another Carbon Monoxide detector in that room even though I had one at the basement stairway 1/2 way to the ground floor.

      Mike discussed getting a water heater w/ me that met the exact specs of the one I had which was a gas 40 gallon 40k BTU model w/ a 12 year warranty. He made sure to replace the one w/ the same exact specs & also recommend the A. O. Smith water heater which was American made & top notch quality for residential water heaters which one of the local Lowes carried so no wait for delivery. He was adamant about replacing like for like since he didn't want to replace it w/ one that only had a 6 year warranty as mine was 12 years. Of course the warranty had just expired the year before.

      Jose was the actual heating specialist who replaced my corroded, leaking water heater tank w/ the new one. He went way above & beyond just replacing it while also cleaning up after himself. He was patient w/ my questions regarding many of the steps, tools, & parts that he was using. He double/tripled checked for gas leaks not just from the water heater, but also from my nearby gas boiler & dryer. He did provide & wrapped a support strap for some of the overhead pipes to prevent potential rattling from incoming cold water pressure into the water heater.

      He particularly helped me checked the various drain pipes that had backed up in my basement bathroom which was in an adjacent room to the laundry/boiler/water heater room. He helped me finally determine the different pipe(s) that connected to the bathroom sink which would back up just in the past week or so every time we ran the kitchen sink or dishwasher from the floor just above it. It was happening around the time the hot water heater broke down so wasn't sure if because we were turning on/off the main to slow down the water heater leak & then washing down the little bits that we were toweling off from the floor that it was or wasn't the root or main cause for the backup we were experiencing.

      He helped me flush out the water from the laundry sink which fed directly to the main line towards the front of the house & we watched it flow more smoothly at the main drain line there. He helped me determine that bathroom standing shower connected to the toilet adjacent to it which also connected to the laundry room sink that he flushed & noticed no backward flow so knew that there were no issues w/ those drain pipes.

      We then totally focused on the bathroom drain pipe which somehow did not connect to the standing bathroom drain pipe even though we saw the pipe running into & alongside it which I had assumed as I was snaking it that it would eventually go through that very same standing shower drain pipe but did not. He was able to snake out as much as he could the gunk build up. He was about to help me replace my bathroom faucet line, but unfortunately, he discovered the small crack in the sink so there was no point.

      I now know that I should get a longer electric snake from Home Depot & clear out more gunk since his only was able to go 8 feet as he swapped out his 80' electric roto rooter type snake to fit the water heater into his van. I am way more confident about the flow & condition of my drain pipes in the basements towards the front water main access that leads to the street sewers. I will also be replacing the entire vanity & sink along w/ a new faucet, supply lines & couplings to the drain pipe. He showed me the steps including putting the small pieces of the faucet together when I'm ready to install the new sink. If I have any issues I am more than sure they will be able to advise &/or come & help. Again top notch from both Mike & Jose & can't recommend them enough!!!!

      12 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 9, 2022

      Usually when I call I can’t get the words out of my mouth good before the customer service representative cuts me off. Then they forward me on to another department without stating an sincere gesture or something. This could use some tactful skills. Thanks for your time and consideration.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 9, 2022

      Water was leaking in attic HVAC Unit; mx. tech resolved the issue expeditiously, efficiently and comprehensively with a competent analysis and resolution. The suspected concerned was a leaking A-Coil or A-Coil pan. The resolution proved to be a clog in the drain line, with a recommendation to treat the pipe with a small amount of Clorox monthly.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: July 9, 2022

      I am pleased with the work that Ashton ** from Air Professionals, Inc., did on my Air Conditioner. First off, he was on time. He explained the work he did and why. Cleaned up after himself and was very personable. It hasn't been 24 hours so I hope all works good. I hope (IF) I need help again he will come back.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 9, 2022

      My original appointment fell through the cracks. I initiated it on the 4th of July weekend. Computers are not perfect, so I could understand it. I called Airhart Tuesday morning and the woman who I spoke with was very polite and apologetic. She was able to set up another for that day. The technician was polite and courteous. He went straight to work and fixed my leaking shower. I have no complaints at all with the work done. Choice Home Warranty saved me a lot of money compared to my previous home warranty company. I wish I had known about Choice Home Warranty several years ago. I'd have saved a lot of money.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 9, 2022

      Plumber was very experienced. He checked and verified there was no leak. He ensured that there was no leak and drip sounds were normal. He explained that the sound we hear was due to piping sitting on metal vent which enhances that sound of water dripping.

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      Choice Home Warranty Company Information

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      Company Name:
      Choice Home Warranty
      Company Type:
      1090 King Georges Post Road
      Postal Code:
      United States