Cinch Home Services
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Cinch Home Services

 3.9/5 (229 ratings)
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Cinch Home Services

About Cinch Home Services

Cinch Home Services is a home warranty provider with more than 40 years of experience. It offers a variety of warranty products, including coverage for appliances, heating and cooling systems, plumbing, electrical systems and more. Cinch has a six-month guarantee on covered repairs, and most of its plans offer new appliance discounts, credit toward air conditioner or refrigerator filters and a $50 green reward that can be used toward the purchase of green and energy-efficient products.

    Overall Satisfaction Rating

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    Pros

    • Plans starting at $27.99 per month
    • Great coverage
    • Long workmanship guarantee

    Cons

    • Higher service fee

    Bottom Line

    Cinch Home Services offers three home warranty plans at affordable monthly rates. Although its service fees are a bit higher, the company has an excellent workmanship guarantee.

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    Rated with 5 stars
    Verified

    I made a claim to Cinch for a plumbing issue. They came out quickly and got it taken care of. I had a toilet leak and a shower leak, and they fixed both of them. The tech was grea...

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    Rated with 5 stars
    Verified

    Submitting claims to Cinch has been really easy. I just go to their site and type in what my problem is. When their techs come out, they ask what the problem is and after I tell t...

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    Cinch services

    Cinch offers four plans — the Appliances Plan, the Built-in Systems Plan, the Complete Home Plan and the VIP Complete Home Plan. Each plan comes with standard benefits.

    • 180-day workmanship guarantee: If there’s a problem with an appliance or system in the first 180 days after a covered repair, Cinch will fix it again at no additional charge.
    • Protection for preexisting conditions: You won’t have to pay for repairs just because of a preexisting home condition you didn’t know about.
    • Rust and corrosion coverage: Your service request won’t be denied because of rust.
    • New appliance discounts: Cinch can help you save money when purchasing new appliances.
    • Additional home management tools: Plans include $25 toward A/C or refrigerator filters and a $50 green reward that can be used to purchase green or energy-efficient products.

    Cinch coverage

    Cinch has four levels of coverage. For the best value and highest level of coverage, we recommend the Complete Home Plan. The Cinch Appliances Plan is the most affordable option, and the Built-in Systems Plan offers a moderate level of coverage.

    To file a claim with Cinch, you can call the customer service line or file a request through your online account.

    Cinch Appliances Plan
    Cinch’s most affordable plan has coverage for the following items:
    • Clothes dryers
    • Clothes washers
    • Cooktops
    • Dishwashers
    • Food centers (built-in)
    • Free-standing ice makers
    • Microwaves (built-in)
    • Ranges
    • Range exhaust hoods
    • Refrigerators
    • Trash compactors (built-in)
    • Wall ovens
    Cinch Built-in Systems Plan
    Cinch’s Built-in Systems Plan offers moderate coverage for the following items:
    • Air conditioning, including ductwork
    • Attic fans
    • Ceiling fans
    • Central vacuums
    • Doorbells
    • Electrical system
    • Garage door openers
    • Garbage disposals
    • Heating system, including ductwork
    • Instant hot/cold water dispenser
    • Plumbing system
    • Smoke detectors
    • Sump pump
    • Toilets
    • Water heater
    • Whirlpool/jetted tub (built-in)
    Cinch Complete Home Plan
    The Cinch Complete Home Plan covers everything in both the Appliances and Built-in Systems Plan to give you the most comprehensive protection. The plan includes Cinch's Homeowners Insurance Deductible Reimbursement, which reimburses a customer up to $500 when they have to pay a deductible in a covered homeowners insurance claim. This can be used on one claim per year. 
    Cinch VIP Complete Home Plan
    Cinch also has a VIP Complete Home Plan, but you must call the company to enroll — it's not available online as of the time of publication. The VIP Complete Home Plan features:
    • An increased homeowner's insurance deductible of $1,000
    • An appliance cap of $10,000 per claim
    • Surge protection up to $1,000 per year
    • Two complimentary HVAC maintenance visits annually with no cap on refrigerant
    • Outside gad, sewer and water line coverage
    • $100 per year locksmith reimbursement
    • Premium Upgrade Plan at no additional cost

    Cinch cost

    Cinch plans range in cost from $27.99 per month to $61.99 per month. Costs vary based on where you live and the deductible you choose. Cinch has three deductible, or service call fee, levels: $100, $125 and $150. Expect a higher monthly cost if you choose a lower deductible.

    PlanService call feeAverage monthly cost
    Appliances$150$34.99/mo
    Built-in Systems$150$39.99/mo
    Complete Home$150$49.99/mo
    Prices quoted for Houston, TX. Prices may vary by location. Request a free quote to receive pricing for your location.

    Cinch FAQ

    How can I manage my Cinch plan?

    You can manage your Cinch plan from your Cinch account online, which lets you download your contract, open a service request and update your information.

    Does Cinch have a workmanship guarantee?

    Yes, if a problem resurfaces within 180 days after the covered repair, Cinch makes a new repair at no cost to you.

    Are there limits on repairs?

    Yes, in some cases there are limits to the amount Cinch will pay to repair specific items.

    Is Cinch a new home warranty company?

    No. Cinch Home Services was previously known as Cross Country Home Services and sold warranties under the TotalProtect brand. The company recently changed its name to highlight its commitment to making owning a home easier.

    Does Cinch offer any other coverage?

    Cinch offers multiple add-on options, including coverage for:

    • Pool (heater included): This covers above-ground components and parts of the heating, pumping and filtration systems. Pool heaters are covered for up to $1,500 a year.
    • Spa (heater included): Spa coverage also covers the same parts as pool coverage — above-ground components and parts of the heating, pumping and filtration systems. Spa heaters are covered for up to $1,500 a year.
    • Pool with spa: This plan combines pool and spa coverage for homeowners who own both.
    • Septic tank/plumbing: Septic tank coverage includes the sewage ejector pump, tank pumping and septic tank. Cap limits apply.
    • Well pump: This add-on covers all components and parts of a well pump utilized as a source of water to the home.
    • Premier Upgrade Package: The Premier Upgrade Package is only available for customers who chooose Complete Home coverage. The add-on provides up to $2,000 of coverage a year (two claims of up to $1,000) when there are charges normally not covered under a home warranty. These costs can be for permits, code upgrades, removal and disposal costs and more. For more information, you can speak to a Cinch representative about the terms and conditions.

    Do we recommend Cinch?

    We highly recommend the coverage Cinch offers. Its four plans, in particular the Complete Home Plan, offer great coverage at affordable rates. The 180-workmanship guarantee is two to three times as long as the guarantee provided by its competitors. We also like that it has several ways to open a service request.

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    5 featured reviews
    How do I know I can trust these reviews about Cinch Home Services?
    How do I know I can trust these reviews about Cinch Home Services?
    • 3,870,953 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 17, 2022

    I thought it was going to be one of these things where I was going to have to find a warranty company and then pay for it and then be reimbursed. But all of that stuff was taken care of for me. So, whatever Cinch does on the front-end to make sure that you're taken care of for people who either opt to have a home warranty put in place or negotiate to have a home warranty put in place, they should keep it up. The experience was a cinch. It was an absolute cakewalk.

    Then, I got this information in the mail seven business days after I had closed and had started living in my home and all of it was the outlining work from my policy, what was covered and how to go about a claim. It was unbelievable how easy everything was. It baffled me because if it's something that has to be done on my behalf, where it's to my benefit, it's always a headache. It's something where you have to sit on hold for eight hours. Then, if somebody picks up, hopefully, they'll be able to get your policy enacted before the end of the year in a certain way. That's just my luck and how everything with larger expenses go with me. It's a constant headache. But this was completely tended to and all done right away. It was remarkable. Also, I received a phone call stating that I was going to receive an information packet and all those other things. They walked through quickly what I could file a claim under.

    I highly recommend Cinch to anybody who is considering it. Even if you buy a house and you're a little leery and you couldn't get it, the premium was only $400 and some change for the entire year. When we walk into it, especially the first-time homebuyer, it's a little bit of a daunting experience. But if something goes wrong, it's covered by Cinch. If my refrigerator blows out or if my stove blows up in the kitchen, it's covered. That's nice to know, especially after you drop $58,000 and you're reeling from that expense. All I got to do is come up with $100, which, I could probably beg for change or pick up loose change in the City of Milwaukee and probably find that in less than a day. I've gotten a lot of good night's sleep because of it.

    Cinch Home Services response

    Ryan, Thanks so much for sharing your experience! - Amanda

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 11, 2022

      Cinch worked out good. I called them and they got the claim going, and they stuck with it. They would get someone to come out and do the work and I would pay my deductible. They weren’t overly high. I used to pay $40 a month and it went up to 45. Now, I pay $50 a month. I need to call Cinch right now. They’ll come out and do your maintenance free. So, if something is wrong or tearing up or something went, the tech will report it and you can get it serviced. Or the maintenance person will set up an appointment to do that. Then you pay your deductible and get that done. They're trying to help you before something goes and they have a record too if something's allowed and know that it was not.

      One time, my husband had the plumbing service doing something here and the guy was saying he could get in there. I said that I have to call up the maintenance service. When I called, they said that the plumbing service was not on their list, but they’re sure they do good service. Whoever Cinch is sending out to your house, they know.

      I have encountered some problems within the last couple of years since COVID though. Cinch has a hard time getting people to come to Forest now. We are out some of the ones who's on their list. I’m 42 miles from Jackson. It’s a little old town. So, sometimes, the contractors can't come. But I like that if Cinch can't get anybody to come out, they let the customer get someone. They just don’t say they can’t. All the contractor has got to do is turn in their description, what they did and how they did. They go through that process and how much it was, and I send it in and Cinch refunds me because you will have to pay the person, whatever they charge right then.

      I know one business that it’s just certain things, but I was able to ask them would they come and do it. They have to go by these steps with this warranty and they understood it because they were familiar with this. I had to do my deductible but I got my refund. Cinch will stick with it and ask you if the person came, and you can call them back. The only part I don't like is that it’s hard to get to the right person. It's automated. I like to talk to people. I can do it and text and get online, but I don't like that. But as long as Cinch keeps doing what they are doing, I'm good.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 29, 2022

      I had one problem where my renter's washing machine went out and the service company wasn't coordinating the appointment time. I called Cinch and they gave me another company immediately and coordinated with me and my renter. The repair guys had to order the parts and the parts came directly to the house. As soon as the parts came in, they were instructed to call for an appointment.

      I had an air conditioning company who was scamming and Cinch was waiting to approve of the tech's estimate. What they wanted to do was, they were claiming that the air handler in the attic was unlevel. Meanwhile, I had gotten a friend of mine, who went up to the attic and checked out the system and what was broken was the PVC that comes out of the air handler. Cinch immediately denied that man's claim. I haven't had any problems with them. I was being very honest about the whole scenario and they understood. Cinch is good and I have no problems with them. They're awesome. And it's kind of sad.

      I heard of Cinch because a girlfriend of mine told me that I should get a maintenance contract. But when I came to Ohio, the Realtor told me that I could buy the maintenance agreement when I purchase the house. I didn't know that. There's a lot of different options. It's not just putting a maintenance agreement on your house. I have three different policies. Two rental houses and the house that I'm living in now.

      I would recommend that everybody who buys a house should have this kind of contract. Even if you have an inspection and they do an overall inspection because you don't know what you're buying. When I did the overall inspection, the inspector didn't catch a problem on the house. The electrician caught it when he had to do a repair that the inspection found but there was another problem that nobody caught. You should have plan A, plan B, plan C. Because when you're buying a house, you don't know everything that is possibly wrong and it might not come up at the present time. It just happens that way. Other than, I really hope that more people see the importance in this. I didn't know about it for years.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 1, 2022

      I have had some claims and repairs. The most recent was a plumbing issue. It was all right. I had a backed up lateral line, so the basement flooded with excrement and things. The company that came out to fix the line couldn't fully get all the stuff out of the line. Enough that it worked, but still not enough where it won't happen again, because there are still stuff in the line. And Cinch wouldn't pay for it to be fully fixed. So, I didn't like that very much. But I can put in a new claim and try to have it remedied.

      I like Cinch for the most part. The only frustrating thing is, oftentimes, a company will charge you extra from what Cinch does. So, I pay $100 through Cinch. And the company will say, “Oh, we're gonna need 1,200 more dollars from you,” or, “We're gonna need 300 more dollars from you.” And that's frustrating. The positive stuff is that when I call the line, they seem to care and help and get people out there as soon as they can, which is nice. I've heard horror stories from other companies about other companies that would say they would fix stuff, but they would find one speck of rust, so they wouldn't. But Cinch has done a bunch of claims for me well, so I like that.

      Trying to get under control the extra costs from companies would be nice. For instance, one company said they wanted to charge me $1,200 extra to install a furnace. So, I called Cinch and said, “I don't want them. Can you please give me somebody else?” And they did, which was nice. And that company was, “Wow. They are totally ripping you off. We'll only charge you 200 extra.” So, it's all these extra. It’s lame. But they work with me to help get that down.

      Cinch Home Services response

      Lisa, Thank you for sharing your claim experience with us. We strive to provide a straightforward experience for our customers and appreciate your feedback. Ultimately, our goal is to make managing home repairs easy and we are pleased to hear that you are overall satisfied with your service. Sincerely, Austin

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 28, 2021

      Cinch is so worth it. We had put out life savings into putting our downpayment on our home. I forgot about the warranty within the first few minutes. So when the flood happened, I was crying. I knew to call my homeowners insurance, which took care of the risk mitigation. They sent the water mitigation company. What I did not know was that it didn't cover the plumbing piece of it. I was in tears going, “How am I gonna afford a plumber and get this fixed? Then, I remembered Cinch warranty. When I reached out to Cinch, found out that it was covered, and paid the $100. They sent a plumber right out and it was fixed right away. I will be extending my warranty.

      One time though, we had a washer and dryer delivered. We were getting all new appliances. I needed to know if they covered the hardware that goes to the wall for the plumbing to the washer. The guy was afraid that he might break it. Luckily, that did not happen. But had it happened, I didn't know if it was covered or not. So when I called for a coverage question, everywhere I turned, I couldn't get to a person. It was like, “Credit card number for your deductible.” I was like, “I need to just ask a question.” Other than that, it was perfectly fine. The contractor that was in their group is a well-known contractor around here and they did a great job. They fixed the problem right away.

      Cinch Home Services response

      Shaunta, We understand how stressful managing home repairs can be and we're delighted Cinch has given you peace of mind by helping alleviate the financial burden of costly repairs. We strive to ensure our customers have a seamless experience and appreciate you taking the time to let us know how we’re doing! Sincerely, Austin

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 8, 2022

      Detail Information:

      Date of transaction - 6/7/2022

      What the business committed to provide: Service repairs on my AC unit.

      What's the nature of the dispute: No repairs completed, AC unit has been down since early June. There were 3 technicians sent out: 1st could not repair the type of AC installed, 2nd stopped leak but not the actual problem, and the 3rd did nothing but made sure there were no leaks. Reported the AC should work but may need the coil replaced. After leaving the AC never worked and informed the technician and warranty company. Was informed that a replacement part had to be approved. Weeks later was informed item was shipped and delivered to the technical on June 24th. Technican confirmed they received no parts, and called back the warranty company who now reported there was no shipment and the part was no longer available.

      So for 2 weeks they lied about a shipment that never took place. Spoke with another representative on July 5th who now reports that the whole unit would need to be replace and should be approved within 2 days. Received an email from the technical (Mechanical Brothers LLC) that they still have not heard from the warranty company about the replace as of today 7/8/2022.

      Whether or not the business has tried to resolve the problem: I have contacted the business every week since the issue started, with no repairs completed and no parts shipped. The business continues to lie about contacting the technician, claimed parts were shipped and delivered on June 24th. Technician confirms they received no parts, them the warrant company reported the part was discontinued and they will be in contact with the technician to replace the inside unit. The technician has confirmed today that they still have not received any updates from the warranty company. Called the warranty company back today 7/8/2022 and they are reporting approval for parts still have not been completed and it will take another 48 before I receive a breakdown of what they will pay for and what I will have to pay for.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 8, 2022

      Our fridge stopped working a month ago.

      We have insurance through Cinch home services so they are supposed to fix any major appliance that breaks, or replace it if not fixable. About 3 days after they were contacted they sent a repairman out who was unable to fix the fridge because it needed a new compressor. It was a Monday and we were told the part should arrive that Friday. They blew us off saying they were waiting for the part to arrive but it turns out they could have had the part any time since it was available locally, but they were holding out for the cheapest one possible and didn'tcare how long we had to wait.
      Despite multiple calls and messages trying to get any info from them it was 3 weeks later before we heard back. They scheduled an appointment for Saturday July 2nd then were no call no show. Then they said someone would come out Tuesday but again, no call no show. Turns out they were making these appointments all the while not even having the compressor !
      I am pregnant and have small children at home for the summer. We have been without a working fridge for AN ENTIRE MONTH and they don't give a damn. No sympathy whatsoever, no sense of urgency. There has been no popsicles or milk for the kids' cereal, no cream for coffee, we've been eating like we're camping and let me tell you it's getting old **.
      Finally yesterday a repairman showed up 45 minutes late. He ended up staying until 11 pm and didn't even finish the job. He was supposed to return today at 5 pm and showed up to our house at 7:30 when we were all going to bed, and despite how desperately i want it fixed i get up at 2 am for work and we were definitely not going to wait up until 11 pm for him again.
      He said he would call tomorrow turns out he didn't even have a phone number for us.
      This company has a track record of being awful. When our microwave broke they made us wait 4 weeks for repair before deciding to just cut a check for a new one. At least we had the stove and oven then but there is no backup for the refrigerator. We aren't going to fill a cooler with ice 4 times a day indefinitely.

      We have to deal with them because they our the company our landlord uses but if I had a choice I would run the other way fast.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 6, 2022

      We filed a claim on the refrigerator back in March. The freezer on my Kenmore Refrigerator just stopped working. I filed a claim with what I thought was Sears Home Services Plus. Later I found out that the company is actually Cinch Home Services. I felt like that was misleading. Well they did come out and the technician stated that he could not find anything wrong. He unplugged and plugged it back up than it began working. Well the refrigerator stopped working again on June 12th. The technician came out promptly I may add. He said that the fan was not working and it had to be ordered. I understood that and I was okay with it taking a week. That is understandable. So the part came and the tech came back out on the 23rd of June. Now that part did not solve the problem. So my next service date is July 20 and that is if the part is available. So my family and I have gotten sick trying to keep some food items cool using a cooler. So we have been without a proper way to store food for nearly a month already and I will not get serviced again until July 20th. This is unexceptable.

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      Resolution In ProgressRated with 1 star
      Verified Reviewer
      Original review: June 23, 2022

      What makes them different is that you pay Cinch the deductible directly upfront. For this reason the companies they send 1. Have no incentive to please the customer by actually doing the job or 2. Following through. On both my AC and dishwasher both companies flat out lied about the cause of the problem and what they did. Both were there less than 10 minutes and literally did nothing. They both gave Cinch a completely inaccurate assessment and Cinch merely took their word for it which was extremely convenient for Cinch and leads me to believe their system benefits from this very unfortunate dynamic. I was referred to Cinch by my mortgage company Freedom Mortgage who partnered with them. I left a good warranty company on the basis that Cinch offered so many more services. It’s been months and I have no working dishwasher or AC. In fact they sent a tech for my dishwasher who actually removed a part. When I never heard back from them Cinch tried to reach them and couldn’t. They assigned a different company who took one look and left mentioning the missing part. Without asking me for an explanation they told Cinch I had misused the dishwasher. I told Cinch their first tech had been the one to remove the part. Even with everything documented Cinch STILL denied. With the AC they came out and did literally nothing yet claimed my filter was dirty when they never even looked at it. Once again Cinch took their lie as truth. There’s no winning with this dishonest company and their warranty is worthless. I even had their best platinum warranty. It’s fortunate I had only had one month left on my contract because there’s NO WAY OUT WITH THIS HORRIBLE COMPANY

      Cinch Home Services response

      Deborah, We are sorry to hear your experience with the warranty has not been positive. Our records show that a member of leadership reviewed your case and has contacted you directly. Please know, we recognize how upsetting it is to learn a claim does not qualify for coverage, however, coverage is not all-inclusive and there are limitations on what is addressed. Sincerely, Dena

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      Rated with 1 star
      Verified Reviewer
      Original review: June 21, 2022

      Company uses vendors that will provide service reports that will allow them to reject any claims made. I had a third party vendor look at the appliance and give a Independent view of the issue, indicated that I did nothing wrong with Maintance of the appliance

      Cinch Home Services response

      Jerry- It sounds like we did not meet your expectations regarding coverage for your claim. As with all warranties, coverage is detailed in the Agreement and there are items and conditions which may not be covered by your warranty. I have located your account and my team will complete a review of your claim and follow up with you as soon as we can. - Sincerely, Christine

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      Cinch Home Services Company Information

      Social media:
      Company Name:
      Cinch Home Services
      Company Type:
      Private
      Year Founded:
      1978
      Address:
      4700 Exchange Court, Suite 300
      City:
      Boca Raton
      State/Province:
      FL
      Postal Code:
      33431
      Country:
      United States
      Website:
      www.cinchhomeservices.com

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