Lifeline
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Lifeline

 4.0/5 (217 ratings)
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Lifeline

About Lifeline

Lifeline, formerly known as Philips Lifeline, offers medical alert systems and monitoring services. Its equipment can use either a landline or cellular connection, depending on the model you choose. AutoAlert fall detection is also included with some models. However, there are upfront costs for activation and installation, even if you choose to install your system on your own.

Overall Satisfaction Rating

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Pros

  • Waterproof buttons
  • Multiple location technologies
  • Fall detection may be included

Cons

  • Upfront costs
  • Cancellation fees

Bottom Line

Lifeline helps people stay independent inside and outside their homes. There is no long-term commitment. However, there are one-time fees for activation and installation in addition to the monthly rate.

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Rated with 5 stars
Verified

There are other companies out there that say they're cheaper but their service is not as reliable as Philips. … Plus, a lot of them don’t have that extra feature where if you fall...

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Rated with 5 stars
Verified

... I like Philips Lifeline because if I have to have a service, I can use the life alert system. I've been on this device for a long time and I have had everything replaced, the ...

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Lifeline medical alert devices

What is Lifeline?

Lifeline is a medical alert company that offers home-based and mobile medical alert devices. In an emergency, these devices contact a 24-hour monitoring center that can send help to the user.

The company, originally called Lifeline Systems and then Philips Lifeline, was founded in 1972, but it has adopted new technologies and industry standards since then.

About Lifeline monitoring center

Lifeline’s response centers are located throughout the U.S. and Canada. These facilities include 200 emergency operators who answer up to 18,000 calls per day, day or night. Its operators are well-trained and receive hours of instruction and personal coaching.

The company hires operators that speak English and Spanish, but you can also access interpreters who speak 140 languages altogether. It has backup systems in place to keep emergency responders connected even during power outages, cellular disruptions and natural disasters.

Lifeline caregiver tools

Lifeline offers caregivers multiple resources, including advice for introducing an emergency medical alert system into a loved one’s life. It also gives practical tips for caregivers on managing stress and self-care.

The Cares app serves as a hub to help you share information with your family and friends. This app also lets users share notes and updates on their well-being, making it easier to keep in touch even when you can't physically be together.

Lifeline medical alert costs

Lifeline’s prices start at $29.95 per month, but keep in mind that additional upfront fees are usually required.

HomeSafe StandardHomeSafe with AutoAlertOn the Go
Monthly fee$29.95 or $43.95$44.95 or $58.95$49.95
Device fee$0$0$99.95
Activation fee$50$50$0
Installation fee$19.95 or $99$19.95 or $99$19.95 or $99
Cancellation fee$50$50$50

Lifeline FAQ

How does Lifeline work?

Lifeline medical alert systems can be used inside or away from home. In an emergency, simply press the help button to contact a response center. Its monitoring centers, based in the U.S. and Canada, have an average response time of 12 seconds.

Once alerted, a trained specialist will briefly discuss the situation with you and reach out to either emergency services or a personal contact.

Certain devices also feature unique technologies, including:

  • Fall detection: AutoAlert is an automatic fall detection technology created by Lifeline that detects if you’ve fallen and need help, even if you cannot reach your help button.
  • Location technologies: The GoSafe 2 has five different location technologies, including Wi-Fi, A-GPS, location breadcrumbs and an audio beacon to identify where you are.
Does Medicare cover Lifeline?

Original Medicare does not generally cover medical alert systems. However, some Medicare Advantage (Part C) plans might.

What is Lifeline’s return policy?

You can return your purchased pendants within 30 days for a full refund if they are in good condition. However, if you have activated your product or you don’t have the original packaging, there will be a $50 restocking fee.

Do I have to sign a contract to get a Lifeline medical alert system?

No, a contract is not necessary to receive products and services from Lifeline.

Does Lifeline offer a warranty on medical alert devices?

Yes, the warranty for a Lifeline On the Go medical device is for one year. However, the company’s other devices don’t appear to have warranties.

Is Lifeline legit?

If you or your loved one could benefit from a medical alert system, consider Lifeline. Its devices provide the security of an immediate connection to trained professionals who can help coordinate medical aid or other assistance. The equipment is easy to install and customizable to your needs. Both landline and cellular systems are available, and you can personalize your response plan and emergency contacts with the U.S.- or Canada-based response centers.

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3 featured reviews
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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 8, 2022

My Lifeline device has been pretty good. It's just Lifeline is going away from hard telephone lines, and they're going into this computer thing where your phone line runs through the computer modem. Because of that, there's a 5 or 10-minute delay. I didn't realize this at first because we would press the button to do the monthly check, and at one time, it took over 10 minutes and we couldn't understand why. I talked to one of the people and they were like, “No, the call came in immediately. It did not wait or nothing." She contacted one of those technical guys, talked to him, and he said that it's probably on our end. There's something wrong with the connection. Then I realized and told him we don't have a regular hard line. That was when he said that I got to have a hard line to connect directly to that.

Other than that, the thing’s great. If I could stop hitting it accidentally, I'll be all right. If it happens, they are very nice about it. I was in the shower one time and I hit it. I heard them at the door because they were gonna break in the door. It’s one of those $1,000 doors with the leaded glass. It’s beautiful. So, I'm glad that I heard something. I turned the shower off. I came out and there was the firefighter down the road from me. They came because they got the call, and I was in the shower so what I started doing is leaving the door open in case anything like that happens again. I love the peace of mind that my device gives. I'm with them because of the fall detection. If I fall and hit my head and I'm knocked unconscious, they will be coming to get me, and that’s what I need.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 26, 2022

    The responses that I've gotten from Lifeline whenever I've happened to activate the device by mistake have been excellent. The quality of the device is excellent, too. But I am very dissatisfied with the lanyard because it doesn't stay attached. There's a good chance that it'll just slip down inside my clothing when I'm out walking and be lost. This particular lanyard came with a new and improved device in December. The old lanyard was just fine. I wish that I detached it when I returned the initial device that I was sent because then I would not be having any problems. I had no idea that they were gonna be sending out such poor-quality equipment.

    I don't wanna lose the device. I have to jigger it so that it gets up that short. In order to take it off, I have to release it to take it over my head. Because when it's shortened, it won't go over my head. It's difficult to find to close it, although it's very easy to get it open. I've had three different occasions and been told that I would be sent a new lanyard. But that has never happened. They're not doing what they said they would.

    Not only that, I had an occasion when it came off while I was sleeping at night. I must have been lying on top of it because, somehow, they were alerted. But I did not hear any voice message coming over the device. While an ambulance was standing at the ready, the person who was in charge of doing all this did not just dispatch the ambulance but called my son who lives 30 miles away and also called the director of the retirement community where I live and tried to get me on the cell phone. Since sometimes I get prank calls on the cell phone in the middle of the night, I didn't bother to get up and answer them. But when the landline started to ring, I got up and answered the phone. The ambulance never came. But I didn’t want this thing to happen again.

    The other day, I went for a long walk, and I put the device in my jacket pocket. When I took my jacket off, when I stopped at the library, the pocket hit the chair that I was meaning to sit on and that alerted the device. I got a message. “Are you all right?” So it's been a real nuisance. I can't believe I'm paying more than $50 for this lack of service every month. But the device itself is what I need. My son wanted to have the comfort of knowing that I was equipped in this way.

    Lifeline response

    Sara, thank you for providing this valuable feedback. I'm very happy to hear that you have had nice interactions when reaching out to us. If you would like a replacement sent please call our customer service department at 1-800-635-6156 and they will be happy to assist you. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 3, 2021

    My grandson didn't like the device I had so he bought a Lifeline for me. He liked this one and since he's smart at all this stuff, I went along with what he said. This was what he got his mother when she was living. He thought I needed it too. It's just the device is a lot heavier than the one I had before. It hangs down to almost my belly button so it’s inconvenient sometimes. It also slides all around and looks really tacky all the time. But I'm 93 years old so if it works at all, it does good.

    I've had this device since 2016. If it's charged, I don't have to be taking the whole thing with me everywhere I go. That was why my grandson wanted this one. I had to pick up the little thing and carry it with me with the other one. The only time I really take this device off is when I charge it. It doesn't take about 30 minutes to get it charged. This morning, the device went off and it woke me up, so I gotta put it on charge. There was a time when I was at church on a Sunday night and we were singing. I wanted to look nice so I removed the device from my neck and laid it in my purse. The thing went off. I was just gonna cut it off but it didn’t cut off. Everybody thought it was funny and the preacher said, “At least you know it works.” Three weeks ago, Lifeline also called me when it went off that day. It’s really sensitive. Other than that, I would recommend Lifeline.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2021

    I had become very handicapped, and I have a caregiver. But to have a button to go around my neck for wherever I go has proven to be very helpful. I've had Philips Lifeline for years, and never had any trouble with it at all. And then, we moved and got the other device put in. And by that time, there was GPS associated with it, which delighted me. And then, everything went crazy administratively because we get these phone calls from Philips Lifeline that became harassing. And they would call and tell us to unplug things. There was no way I could unplug it. I was totally handicapped at the time. My caregiver wasn't available every single second. And then, they would notify all of our contacts, and then they would come over. It would disrupt us for two days to get it straightened out. And then, everything would go on.

    Everything was perfect until a couple of years ago when they changed the system and we started getting these annoying phone calls. For example, one night, the police came out here at 2 o'clock in the morning, shining red lights into the windows and everything. And we said, “Oh, it's our lifeline system again.” And then, they came back again, two hours later. They didn't know what to do. It has been a major harassment to our neighborhood. And it was always on a Saturday morning that they call and tell us, “We're receiving something that the thing isn't plugged in.” And it was plugged in. I'm secure if it works. But when I get these calls from them, telling me that it's not working, and it's working, something wrong, that doesn't make me very secure. But they've sent us a new unit now which we're going to try.

    Lifeline response

    Marilynn, We appreciate you taking the time and sharing your valuable feedback with us. We are glad that you enjoy or GPS enabled device. We are sorry that you received these phone calls asking you to unplug the equipment. We have a department that monitors the equipment for various maintenance signals and they should have handled that better, we apologize for this. If at any time you are unable or do not feel safe doing what is asked please let them know and you can call us back when it's convenient for you. If you have any questions about the equipment we can be reached at 1-800-635-6156 and will be happy to assist you. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 18, 2021

    They're always very pleasant. The device works. The only thing is that it's easily set off. I wear the necklace, and it gets set off a lot more than it needs to by accident. But I have called them a couple of times for emergencies. Mostly my family members come out and the ambulance has come out a couple of times too. Lifeline is quick to respond and their people are really good. But sometimes, it takes a while for the phone call to go through. This might be because of my area. If I would live more in the city instead of the country, it would go through faster. Also, the device always blinks like the signal is lost.

    Lifeline response

    Sabrina, We appreciate you taking the time and sharing your valuable feedback with us. We are glad to hear you are happy with our service. Our equipment will flash for a few reasons: No dial tone/signal, phone line is in use or no power detected. If you ever have any questions about the equipment please call us at 800-852-5433 and we are always happy to assist. Please be well, safe and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 25, 2022

    I effectively began using my Lifeline two weeks ago. I had a stroke on March 1st and I liked the idea of having the device work in my apartment only. The last time I had one, I had the GPS and that worked all over the place. That was great except that it was hypersensitive. It went off when I was both here and away and every time we do something like hit a bump while I was driving. This one I have now doesn't. The overall quality is fine. Double check before getting the GPS version.

    Lifeline response

    Doris, Thank you so much for providing such valuable feedback and your kind review. We are glad to hear you are happy with our service. Please know we are always here when you need us. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 19, 2022

    I am an 81 year old senior living in a 1 bedroom (800sq.feet) apt. I am thrilled to wear my necklace and know I have immediate help. I have some dizziness/balance issues as well. What I really like about this program is that should I fall, trip, or not be if I trip or fall in my bedroom or bathroom I am able to move, I can push my alert button and call out to them and they can hear me and talk with me to assess my situation. If I am in need of immediate help to get off the floor, etc..Lifeline calls our front desk and several staff quickly run to my apt. to help me and for us to determine if I needed an Ambulance to take me to the hospital. I do take a monthly check up by pressing my button and test its response. I also leave my volume on loud at all times. My insurance pays for all expenses for this top of the line emergency alert buttons. Also the people who respond have all of my information, and have been well trained for this service.

    Lifeline response

    Janet, We are very happy to hear that you feel safer with our service and glad that we can be there should you need us. Please be well, safe, and take care.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 16, 2022

    I'm happy with the device. But I'd rather have it on my neck than on my wrist. I leaned on something one day and the device was hanging around my neck and it took off. I had the police department here. So it works.

    Lifeline response

    John, Thank you for providing the valuable feedback. If you are interested in switching your button style, I would suggest reaching out to our customer service department at 1-800-635-6156. Please know we are here when you need us. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 15, 2022

    The only problem we had was when we were setting it up, my son-in-law and her. We followed all the directions in the booklet, but it wouldn't work. So, she called again. And this gal said she would give her five steps to try that weren't in the book. She lives 30 miles from me. So, when she came up on a Saturday, they hooked it up. They did what those five steps were that she had told her, and it worked there. So, she said, “I think you need to update your booklet,” that you send with the Lifeline. The device is around my neck. I take it off at night and lay it on the table beside my bed, because I turn from one side to the other several times during the night and I don't wanna set it off. But I haven't had to use it.

    Lifeline response

    Carole, We appreciate you providing this valuable feedback and glad the customer service representative was able to assist in getting you set up with your new equipment. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 14, 2022

    I feel protected by having Lifeline. If something happens to me, someone will call me.

    Lifeline response

    Marye, This is very nice review and we are happy that we can be there for you. Please be well, safe, and take care.

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    Lifeline Company Information

    Social media:
    Company Name:
    Lifeline
    Company Type:
    Public
    Ticker Symbol:
    PHG
    Year Founded:
    1974
    Formerly Named:
    Lifeline Systems
    Address:
    111 Lawrence Street
    City:
    Framingham
    State/Province:
    MA
    Postal Code:
    01702
    Country:
    United States
    Website:
    www.lifeline.com

    Media

    VIDEOS & IMAGES 
    AWARDS & CREDENTIALS 
    iF Product Design Award for our HomeSafe Wireless and GoSafe products - 2014
     World’s Most Ethical Companies - Philips is included in the top 100 of the world’s most ethical companies for 2012, 2010, 2009